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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All ARAVANA products

The group "New Technologies" offers for review the products of the plant ARAVANA: laboratory electric furnaces, small universal furnaces, furnaces for firing ceramics, furnaces with vertical loading, furnaces for heat treatment of metal, industrial electric furnaces, electric furnaces with a pull-out hearth, drying cabinets, chambers, hardening baths, electric heating tables
  • Laboratory electric furnaces ARAVANA
    Laboratory electric furnaces
    CAP-L5/1100, CAP-L5/1250, etc.
  • Small universal furnaces ARAVANA
    Small universal furnaces
    CAP10/1100, CAP10/1250, etc.
  • Ceramic kilns ARAVANA
    Ceramic kilns
    KEP-K45/1100T4 and others.
  • Furnaces with vertical loading ARAVANA
    Furnaces with vertical loading
    KEP-SHS50/1100, etc.
  • Furnaces for metal heat treatment ARAVANA
    Furnaces for metal heat treatment
    CAP-Z30/1100, CAP-Z30/1250, etc.
  • Electric furnaces with a pull-out hearth ARAVANA
    Electric furnaces with a pull-out hearth
    KEP-VPR150/1100, etc.
  • Drying cabinets and chambers ARAVANA
    Drying cabinets and chambers
    SHS100/250, etc.
  • Hardening baths ARAVANA
    Hardening baths
    VZ-M11.12.7/0.8T10K7 and others.
  • Electric heating tables ARAVANA
    Electric heating tables
    ESP1.2x0.5/2x9/400, etc.

NEW TECHNOLOGIES GROUP

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